ZIA & TIA™ is a Responsible Luxury company creating Organic handmade heirloom collections for babies, children, pets & your home.
-ZiaTia, Beaconsfield, Quebec, Canada
ZIA & TIA™ is a Responsible Luxury company creating Organic handmade heirloom collections for babies, children, pets & your home.
Founded in 2005 after the adoption of our daughter Zia, with the commitment to help improve the lives of orphaned children, we create beautiful Organic handcrafted goods, that don’t cost the earth.
Each of our babies & children’s hand knits are made with the purest & most luxurious 100% Certified Organic Merino wool available in 4 ply and 8 ply and
knit on two needles.
We are a company with a conscience, committed to the environment, sustainable agriculture, responsible manufacturing practices & advancing the livelihoods of children & women worldwide.
Shipping Information
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify. We use Canada Post as our shipping method which includes a tracking number and insurance up to $100.00. Shipping Charges will be applied to all orders placed with us at the time of your purchase, unless free shipping applies. Some of our collections are shipped directly from the manufacturer and Shipping Charges may be added once your order is placed. Having your order shipped directly from the manufacturer is a good thing. We lessen the wastage in the routes that our products are taking during shipping preventing unnecessary carbon emmissions - those greenhouse gases. Through our partnership with Trees For the Future, Zia & Tia Pure Luxury Organics plants a tree for every one of your purchases to offset our carbon footprint!
Returns Policy
Zia & Tia hope that you have enjoyed your shopping experience. We love the products that we carry and and take pride in offering them to you. If for any reason you are not 100% happy with your purchases, please let us know. The best way to reach us is by email inquiries@ziaandtia.com or by telephone at 514-783-9995. Once we have heard from you, you can then ship us your item(s) and we will be happy to exchange your items, or issue you a refund on most of our products (see below for hand knits and mattresses & accessories)
We offer all customers 14 days to return or exchange purchase(s). Bedding and Bath products are not returnable due to reasons of hygiene. So, please verify size, color, description of all bedding and bath items prior to making your purchase. Please feel free to contact us any time and we will be happy to give you more details about bedding and bath products to help you with your ordering. We do not accept any items that have been washed, soiled, smell of cigarette smoke, perfumes, or anything else that smells,. Return postage and delivery charge on your original order is non-refundable and all returned items are shipped at your expense. Returned items must be in their original packaging. Since we cannot be responsible for parcels lost on route for return/exchange to us, we strongly recommend that you use registered post to ensure safe delivery of your returned items to us. Returns will be refunded or exchanged at our discretion with the currency conversion of that day. We do not accept C.O.D.'s
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