Merchandise usually ships within 7-10 business days once payment is received. If an item becomes back ordered you will be notified immediately. If you have questions about your order contact us and we will get back to you within 24 hours.
Your satisfaction is very important to us. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt. Jewelry must be returned in its original condition. You will be refunded the full purchase amount, less shipping. Shipping costs are non-refundable. Please contact us prior to mailing the item to notify us of the return. Return shipping costs are the responsibility of the customer.
If you do not see the color or exact style you desire and would like to customize your order, let us know what you like and we will be happy to work with you to meet your needs. Most custom orders are delivered within 6-8 weeks, in some cases we may require more time. All custom order sales are final. In some circumstances we will re-work your order to your specifications.
At Essentials Etc., we take pride in our jewelry however, we do understand that delicate handcrafted jewelry may break from time to time and we will do a one-time repair to any item, free of charge for up to 90 days after the original purchase date.