Our policies are simple.
They are the general guidelines that ShopHandmade operates by.
The most basic policy is: common sense and flexibility.
What can be sold
There are three sections in ShopHandmade:
You may sell handmade items which are not mass produced.
They may be items which you have made yourself or items which have been made by others.
The only rule is that the items must not be mass produced.
Common sense says that items made in far distant factories and that have bar-codes do not qualify.
You may sell usable craft supplies which may be new or used.
The condition of the items should be clearly shown in the pictures and be accurately described.
Examples include partial sheets of stickers, used rubber stamps, partial skeins of yarn, tools, and partly assembled model airplanes which you have gotten very very mad at.
These services should be particularly specific to the crafting process, tools, and learning.
Computer Guru services are included because graphic arts is highly specialized and everybody needs a good guru to help do magical things on the computer.
Do not sell on ShopHandmade any items which are unsuitable for all audiences, or items which are illegal, or items which would be regarded by many people as offensive.
The decision of whether to participate in Sales is the decision of each store owner.
While we provide marketing around holidays and coordinate sales, we do not set the discount levels or choose which items will be on sale.
Store owners should consider if they wish to participate in Sales and choose the appropriate options in their listings.
ShopHandmade does not get involved in disputes.
When transactions don't go as planned, PayPal can help. PayPal offers expert support online or by phone, and provides extra protection for sellers and buyers through the following programs:
Revised December 12, 2012
- Seller Protection: Whether you're facing an unauthorized transaction, or a buyer who claims an item was never sent, PayPal can help. For all eligible transactions, PayPal will cover the full cost and waive any chargeback fees. It doesn't matter where in the world a buyer is located, as long as they paid you using PayPal, you're eligible for Seller Protection. See the PayPal User Agreement for more information.
- Purchase Protection: If you don't receive exactly what you ordered and paid for in full using PayPal, and you're unable to resolve the matter directly with the seller, PayPal can help. PayPal will reimburse the full purchase price plus original shipping costs for any eligible item. See the PayPal User Agreement for more information.